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FREQUENTLY ASKED QUESTIONS
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We have designed this page to answer some of
the questions you may have about planning and
preparing for your trip.
What
is included in the tour price I am quoted?
The following will be included in a quote from
DeNure Student Tours:
• Roundtrip motorcoach
transportation with DeNure Student Tours
•
Accommodation in quad rooms for students
•
Accommodation in twin rooms for adults
•
Transportation to all scheduled itinerary
activities
• Breakfast daily
• Other meals
as noted on itinerary description
• All
excursions led by professional local guides per
itinerary description
• Visits to sites and
attractions as per itinerary description
•
The services of a full-time DeNure Student Tours
Tour Director
• Overnight hotel security
•
Gratuities for all meals/services included in
the itinerary
• 24 hour emergency services
• All taxes except GST / HST – which is listed
separately
What
is NOT included in the tour price I am quoted?
The following
are commonly NOT included in a tour fee:
•
Passport / visa fees
• Medical and/or
cancellation insurance
• Transportation and
admission to unscheduled activities
• GST /
HST on Canadian tours
What if I have
my own itinerary ideas for my tour?
Customizing Itineraries
DeNure Student Tours
has researched each destination and has come up
with a list of attractions and activities that
you may wish to add to your tour. This will help
you achieve your group’s educational goals and
create a tailored itinerary to suit your needs.
Any excursion labelled as “optional” on the tour
description is not included in your tour price
and may be added, for an additional cost, to
your group’s itinerary.
What if
the destination I want is not listed?
DeNure Student Tours has experience with
destinations around the world. If you are
considering something other than what you see in
this listing, please discuss it with our sales
representative. We can put together a suggested
itinerary and a quote quickly for your
consideration.
How many people share
a hotel room?
Adults
Teachers and
adult chaperones are automatically placed in
twin rooms unless a single room is selected and
paid for at the time of booking. Ask our
representative about single rates for teachers /
chaperones. Roommates are assigned by the Group
Leader.
Students
Students will be
assigned accommodation with 4 students of the
same gender per room. Roommates are assigned by
the Group Leader.
Double/Twin or Single
Room Supplements
All students room together
in same-gender quadruples. Teachers/chaperones
are automatically placed in twin rooms unless a
single is requested. An additional charge will
apply for double/twin accommodation for students
and single rooms for adults. Rates will be
quoted at the time of booking.
How do
I pay for my tour?
Payments will be
processed from the student directly with DeNure
Student Tours. Payment schedules will be
established when the tour is booked, including
deposits and regular or final payments.
Generally, a nonrefundable deposit of $100 per
student is required to confirm a booking, and
final payments are required 60 days prior to
departure.
DeNure Student Tours offers
convenient payment plans and accepts Visa and
MasterCard, personal cheques, electronic payment
and money orders. Visa and MasterCard are
accepted through our website’s secure login area
or over the telephone.
We will also
accept payment by mail. Cheques should be made
payable to “DeNure Student Tours” and sent to:
DeNure Tours
71 Mount Hope Street
Lindsay,
Ontario
K9V 5N5 Cheques returned NSF
will be charged a fee of $50.
What if a student has to cancel their tour?
DeNure Student Tours Cancellation Protection
Plan
DeNure Student Tours offers all students
traveling in Canada the option of purchasing our
Cancellation Protection Plan, which includes a
‘cancel for any reason prior to departure’
benefit. A rate for this protection will be
quoted at the time of booking.
For tours
travelling outside of Canada, DeNure Student
Tours partners with RBC Insurance to provide
medical, cancellation and trip interruption
insurance. We offer special student group rates
on this coverage and it is not included in the
tour price.
Refunds
DeNure Student
Tours issues refunds in the same method as the
original payment was made. DeNure Student Tours
cannot refund credit cards that were not
originally used for payment, or that exceed the
total amount charged to that card.
Who can Travel with DeNure Student Tours?
Special Needs and Abilities
Students
or adults with special needs or physical
limitations may travel on a DeNure Student Tour.
Please let us know in advance of your departure
and we will do everything we can to accommodate
your needs.
Please note that some hotels
are not wheelchair accessible. We regret that
DeNure Student Tours drivers and tour directors
cannot provide individual assistance to
passengers for mobility, walking, or other
personal needs. Please do not hesitate to call
your DeNure Student Tours representative to
discuss any specific needs.
Parental
Authorization
When travelling from Canada
into the USA, students who are minors require
parental consent to enter the country. The
consent document must be completed prior to
departure, and must accompany any minor
travellers on the tour. Each traveller must be
prepared to present the form, along with a valid
identification at the border.
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