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FREQUENTLY ASKED QUESTIONS
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We have designed this page to answer some of
the questions you may have about preparing for
your trip.
What is included in the
tour price?
The following will be
included in the listed price:
• Roundtrip
motorcoach transportation with DeNure Student
Tours
• Accommodation in quad rooms for
students
• Transportation to all scheduled
itinerary activities
• Breakfast daily
•
Other meals as noted on itinerary description
• All excursions led by professional local
guides per itinerary description
• Visits to
sites and attractions as per itinerary
description
• The services of a full-time
DeNure Student Tours Tour Director
•
Overnight hotel security
• Gratuities for all
meals/services included in the itinerary
• 24
hour emergency services
• All taxes except
GST / HST– which is listed separately (Canadian
tours only)
What is NOT included in
the tour price?
The following are
commonly NOT included in a tour fee:
•
Passport / visa fees
• Medical and/or
cancellation insurance
• Transportation and
admission to unscheduled activities
• GST /
HST on Canadian tours
How many people
share a hotel room?
Students
Students will be assigned accommodation with 4
students of the same gender per room. Roommates
are assigned by the Group Leader.
Double/Twin Room Supplements
All students
room together in same-gender quadruples. An
additional charge will apply for double/twin
accommodation for students. Rates will be quoted
at the time of booking.
How do I pay
for my tour?
Payments will be processed
from the student directly with DeNure Student
Tours. Payment schedules will be established
when the tour is booked, including deposits and
regular or final payments. Generally, a
nonrefundable deposit of $100 per student is
required to confirm a booking, and final
payments are required 60 days prior to
departure.
DeNure Student Tours offers
convenient payment plans and accepts Visa and
MasterCard, personal cheques, electronic payment
and money orders. Visa and MasterCard are
accepted through our website’s secure login area
or over the telephone.
We will also
accept payment by mail. Cheques should be made
payable to “DeNure Student Tours” and sent to:
DeNure Tours
71 Mount Hope Street
Lindsay,
Ontario
K9V 5N5 Cheques returned NSF
will be charged a fee of $50.
Will my
reservation be cancelled by DeNure Student Tours
if I do not make my payments?
If you do
not meet the conditions of your payment plan,
your reservation will be cancelled, and fees may
apply.
What if I have to cancel my
tour?
To cancel your tour, advise your
teacher immediately because cancellation
penalties may apply may apply if you need to
cancel your trip after payments have been made.
The amount of the charge is dependent upon the
date you notify us of your cancellation in
relation to your departure date. Your teacher
will notify DeNure Student Tours of the change.
If you have insurance, it may be
necessary to make a claim to the insurance
company to get your money refunded. You will be
notified of the procedure when you cancel.
If I have to cancel, do I lose the money
I have already paid?
DeNure Student Tours
Cancellation Protection Plan
DeNure Student
Tours offers all students travelling in Canada
the option of purchasing our Cancellation
Protection Plan, which includes a ‘cancel for
any reason prior to departure’ benefit. Check
with your teacher to see if this insurance has
been included in your tour price.
For
tours travelling outside of Canada, DeNure
Student Tours partners with RBC Insurance to
provide medical, cancellation and trip
interruption insurance. We offer special student
group rates on this coverage and it is not
included in the tour price. To qualify for a
refund for this insurance, you must be able to
prove that a medical reason has prevented you
from travelling.
Refunds
DeNure
Student Tours issues refunds in the same method
as the original payment was made. DeNure Student
Tours cannot refund credit cards that were not
originally used for payment, or that exceed the
total amount charged to that card.
Who can Travel with DeNure Student Tours?
Special Needs and Abilities
Students
or adults with special needs or physical
limitations may travel on a DeNure Student Tour.
Please let us know in advance of your departure
and we will do everything we can to accommodate
your needs.
Please note that some hotels
are not wheelchair accessible. We regret that
DeNure Student Tours drivers and tour directors
cannot provide individual assistance to
passengers for mobility, walking, or other
personal needs. Please do not hesitate to call
your DeNure Student Tours representative to
discuss any specific needs.
Parental
Authorization
When travelling from Canada
into the USA, students who are minors require
parental consent to enter the country. The
consent document must be completed prior to
departure, and must accompany any minor
travellers on the tour. Each traveller must be
prepared to present the form, along with a valid
identification at the border.
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